Powered by our accredited Alarm Receiving Centre
A key part of how we support our security partners is through our accredited Alarm Receiving Centre (ARC) — our central control centre, that safeguards people, sites and properties across the UK through 24/7/365 monitoring.
From this integrated hub, our SIA-trained surveillance operators monitor thousands of CCTV systems, alarms and lone worker devices in real time, assessing incidents and coordinating rapid responses with mobile teams, keyholders and local police where required. Supported by Orbis AI, the ARC is designed to detect genuine threats quickly while reducing unnecessary alerts, ensuring a faster and more efficient response.
Our ARC currently:
- Monitors 2,100+ CCTV towers
- Supports 95,000+ lone workers
- Oversees 3,500+ intruder alarm systems
Over the last 12 months:
- Handled approximately 6 million alarms – an activation every 5–6 seconds
- Achieves an industry-leading average response time of 11 seconds
With AI functionality reducing alarms presented to operators by 30% with 99.9% accuracy, our ARC enables our partners to deliver efficient, reliable and scalable security solutions to their clients.