Bolton at Home manage and maintain more than 18,000 homes across the borough. They invest to improve the quality of properties and to give people the opportunity to live in a quality, affordable home.
Their work goes far beyond bricks and mortar, they also help tackle poverty with debt and money advice and provide food banks and clothing initiatives. They also support tenants and residents into training and employment and deal with antisocial behaviour.
For more information – https://www.boltonathome.org.uk/
As the largest Social Housing provider in their borough, Bolton at Home have over 450 members of staff who work alone on a regular basis. Due to their diversity of services, there are numerous job roles within the organisation that require lone worker protection including tradespersons, housing staff, caretakers, delivery drivers, wardens, and 24/7 responsive teams.
Due to the complex needs of their customers and the risks associated within their estates, staff will often encounter challenging situations. Their primary challenge is dealing with violent and / or aggressive people that often requires rapid emergency intervention.
Another key consideration from a management perspective was to ensure staff had adequate support should they become ill or suffer a fall with no one else around.
Bolton at Home required a cost effective and reliable solution for their lone workers and were particularly impressed with the lightweight, discreet size of our fob device along with its ease of operation. Bolton at Home issued the device to members of their staff across the company, while we held regular review meetings to gather feedback and to ensure that the device continued to suit their needs. As part of this ongoing review process, the company is also trialling our RedAlert mobile App amongst their staff.
Our ARC (Alarm Receiving Centre) support any Red Alert activations with an immediate emergency response, but on occasions when staff may just feel vulnerable in a situation, they can speak to our team under our ‘Stay with Me’ feature which enables our operator to stay in contact with the user feels they are safe.
Our online Sentry Portal allows manager’s access to all aspects of their lone worker team including device utilisation, user information, activations and downloadable reports, which are vital for managing and maintaining the safety of their team.
Brad Smith, part of the Health, Safety and Wellbeing Team at Bolton at Home had this to say about our RedAlert lone worker service:
“The service suits our needs as a social housing provider as the devices are efficient, fairly simple to use and the user-guides are more than adequate for a user to understand without the need for a training session – although Orbis will provide these if requested. From a management perspective, the portal is user friendly. If you can use Facebook, you can certainly navigate the Portal without any training!
The fall detect system is a fantastic feature that provides peace of mind should a medical incident occur when an individual is lone working.”
“We are very pleased with the devices as they do exactly what is expected. They are very user-friendly, the GPS tracking function is precise, and the call handling response is phenomenal; virtually all of our activated alerts have been responded to within 20 seconds.
The service Orbis have provided us is second to none; all of their staff are very helpful, knowledgeable and polite. Emails/phone calls are responded to very quickly, and I don’t think there has been a single instance where our Account Manager/Orbis advisors haven’t been able to help.”
Brad Smith – Health, Safety and Wellbeing Team, Bolton at Home
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