Gentoo are a housing association that provides more than 60,000 people in Sunderland with a place they can call home. They are a values driven organisation, with a clear vision, a social purpose and a commitment to investing in people and their safety, place and property. Gentoo believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
Gentoo’s community services team regularly work with victims of domestic abuse and anti-social behaviour which can often involve a higher level of risk. As staff members often work alone or in pairs, Gentoo required a lone worker solution to help protect their staff in the event of a threatening situation or emergency.
After initial consultation and a full review of Gentoo’s individual needs, we advised that our RedAlert Fob would be most appropriate for their team due to the easy accessibility and discreet nature of the device. The RedAlert Fob is a fully compliant and accredited BS8484 solution, that when activated, will alert our 24/7 ARC (Alarm Receiving Centre) team to respond appropriately to the situation. Our ARC team have direct Police control room access and will bypass 999 services, saving valuable time in the case of an emergency for their frontline staff.
Gentoo required a cost effective, reliable solution to their lone worker needs and staff members were particularly impressed with the lightweight, discreet nature of the device along with the ease of operation. Gentoo issued the Fobs to approximately 550 members of their staff across the Group, which included Housing Managers, Support Officers, Anti-Social Behaviour Officers, Maintenance teams, Customer Care teams and staff from its Compliance teams.
Our ARC team will support any Red Alert activations with an emergency response, but on occasions when staff may just feel vulnerable in a situation, they can speak to our team under our ‘Owner Concerned’ service which enables our ARC Operator to stay with the user until they feel in a safer situation. This reassures staff members that our team are available to support them 24/7/365 no matter what the situation may be.
We provide Gentoo with a lone worker service that gives their staff the added confidence and peace of mind to be able to operate efficiently within their day-to-day roles. Our service also ensures compliance with their insurers and provides the team with a 24/7/365 support service
Our online Sentry Portal allows Managers access to all aspects of their lone worker team including device utilisation, user information, activations and downloadable reports, which are vital for managing and maintaining the safety of their team.
Employees who have access to these types of devices, can feel much safer and more confident within their day-to-day roles. High-risk jobs such as these are just one area where we can help to make a real difference.
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