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Case Study: One CIC – Team Support

Meeting Our Customers’ Needs

As a growing organisation, One CIC required a suitable lone worker system which could be deployed quickly to new and existing members of the team. As their staff mainly work within housing, support and maintenance roles, they may on occcasion face considerable risk when entering homes within their local communities.

Due to the nature of the role, staff required a discreet solution that could be activated quickly in the event of a threatening situation or emergency.

Providing Real Solutions

We provided their team with our Red Alert Professional App, which gives each person a safety system directly linked to their mobile phone. This offered complete discretion and the convenience of not having to carry multiple devices around during the day.

The Red Alert SOS feature allows end users to quickly and easily raise alerts to our Alarm Receiving Centre if their personal safety was to become at risk. The App also provides them with a “Stay with me” service, which allows the end user to activate their alarm at any time they feel necessary, for example when walking back to their car on a dark night. If they are uncomfortable in their surroundings, having an operator listening in silently provides the person with reassurance until they are in a safer environment. The Amber Alert function also features a welfare timer which provides an extra level of security for when colleagues are working alone on home visits.

Our Red Alert lone working service is linked directly to our Alarm Receiving Centre team, so in the case of an emergency or threatening situation, our team can advise and reassure the victim before alerting the appropriate authority. Our ARC team have direct access to all local Police forces through our unique URN, which allows us to save vital seconds by giving the Police full access to the information that they immediately require.

Results That Matter

Our online Sentry Portal allows Manager’s access to all aspects of their lone worker team including device utilisation, user information, activations and downloadable reports, which are vital for managing and maintaining the safety of their team. We have also provided One CIC with a dedicated Account Management team who are available 24/7 for any queries that they may have. This all results in confidence in the service we provide for both staff and management alike, allowing the team to safely operate in their day-to-day roles.

“One of the reasons we work with Orbis is due to a long-standing working relationship with Orbis through one of the Directors (who previously worked with other Housing associations historically), who has always received a great service from Orbis through our Key Account Manager and others for the past 15-20 years”

Sarah Mallinson, Director of OperationsOne CIC

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