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24/7 Response Centre Services

Contact centre and out of hours services

Outsourcing your contact centre day, night or around the clock couldn’t be easier.

With over 30 years’ experience providing specialist out of hours call answering services to over 400,000 homes Orbis has amassed considerable experience in adapting to different clients’ needs as an OOH provider. Our team of advisor’s answer, deploy and respond to thousands of calls per year from our clients’ customers.

We ensure our customers’ reputations and brands are maintained to the high standards expected by their customers. Our team have a combined 80 years of experience in running contact centres and working with housing providers.

What We Cover

Telephone Handling Services

Antisocial Behaviour Helpline

Live Chat Services 

Business Continuity 

Customer Satisfaction Surveys 

Major Incident Coordination 

Payment Handling Services 

Online Reporting and Call Recording

Testimonial

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Chelmer Housing Partnership

“During our time working with Orbis, we’ve found they have delivered excellent quality and value for money for our customers. The company are easy to deal with, and very accommodating if we need to divert to their services at short notice due to issues such as severe weather events or technical issues. Nothing ever seems to be any trouble.”

Get A Quote

Send us a message, get a competitive quote in quick time or just ask the team a question. We always aim to respond to requests within 24 hours and would love to hear from you.