Our People Protection Service
We are the longest standing provider of lone worker protection. With more than 20 years’ experience, we have a team of UK based, highly experienced alarm handlers. If your employee is in distress, we can help within seconds. Whether it is reassurance whilst walking across a dark car park, assistance if confronted or threatened, our service even works for slips trips and falls, no matter what, we are there. We hold full details about workers, their location and their line management, enabling us to escalate a situation when a user is unable to do so. In the event of an incident, our service is BS8484 accredited, we have Unique Reference Numbers for all the UK’s Police forces, giving us direct access to force control rooms. We record everything that happened, giving employees helpful and vital evidence, should the incident go to litigation.
Red Alert Escalation Process
Our valued red alert service connects lone workers to our Alarm Receiving Centre which has direct access to police control rooms.
User raises a Red Alert by pressing SOS button
Red Alert activated in BS 5979 CAT II Alarm Receiving Centre (ARC)
Arc Operators listen and assess Red Alert and communicate with user (If safe to do so)
LBS or GPS location obtained automatically, and Amber Alert message replayed
ARC Operators follow the employers bespoke escalation procedure
ARC Operators escalates to emergency services or pre-defined contacts (as required)
Amber Alert Escalation Process
Amber alerts allows the wearer to record important information to be used in case of emergency.
User arrives at location and identifies potential risk
User records short message including exact location
User inputs the duration of the visit
Arc Operator will not listen to message unless required
if a Red Alert is activated by the user or the Amber Alert timer expires, location is determined by listening to the recording
Our research clearly shows the benefits in fully training all lone workers within an organisation. Even a modest investment in training can greatly enhance the benefits that a lone worker solution can deliver. Training is proven to increase lone worker usability and therefore staff confidence, duty of care and the efficiency of the lone worker protection system across the organisation.
Our training includes:
- Onsite Face to Face
- Train the trainer
- Webinar Session
- E-Learning Portal
Your lone working staff will understand every aspect and importance of their personal safety using their lone worker solution. After each training session staff feel empowered and confident about using the lone worker solution and increase their personal safety throughout the working day.
Higher Adoption Rates
More lone workers in the organisation will use the lone worker solution efficiently and effectively. A higher adoption rate ensures your organisation gets ‘your money’s worth’ from the investment in Orbis’s lone worker safety service.
Training covers relevant legislation and compliance issues and emphasises employee and employer responsibilities. This also reinstates the importance of having a lone worker solution in place and encourages lone working staff to use it on a regular basis.
As an end-to-end Lone Worker Service Provider, we provide continuous support from our Dedicated Account Management, Customer Services and Technical Support Teams.
- Dedicated field based Account Manager
- Office-based Customer Services Team.
- Pro-actively arrange regular account reviews
- Discuss account activity, training requirements, new products and the latest legislative information.
Our teams are always on hand to assist and can be contacted by email, telephone, web chat and through our Customer Portal.
The portal enables customers to easily review outstanding and closed service requests.
A full audit trail of each request is available along with SLA/KPI performance information.
“When we first looked at Lone Worker Protection we thought we’d have to buy a device. But with Orbis we don’t have to buy a specialist device; we can use our existing mobiles, with the exception of buying GPS devices for those most at risk. It means we’ve saved money and have been able to protect more staff.”
Woodford Patient Capital
Fully Managed Implementation
We provide solutions for customers ranging from a single user to large organisations with more than 5,000 users.
From the get-go, we help organisations and users get set up quickly and easily and make sure everyone feels comfortable along the way.
We will engage in constant communication and provide a step by step implementation plan to timeline the steps we will take to achieve the most effective ‘go live’ which also adheres to your timescales.
Our open communication channels mean whatever your business needs are, we will do our best to assist with your queries, or if anything changes along the course of the implementation of your lone worker solution.
We understand the importance of being able to manage your organisation effectively. Our portal provides a wide range of features including:
- User Management
- Escalation / Process Management
- Live Mapping
- Historical Mapping
- Incident Audit Logs
- Call Recording Access
All actions are logged and detailed audit trials are available. Using our powerful analytic systems, we can help you to detect risk trends.
Reports can be scheduled, event triggered or occasional delivered to your email or web browser. The reports that we provide can be provided in whatever format you need.