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Contact Centre Services

“During our time working with Orbis, we’ve found they have delivered excellent quality and value for money for our customers. The company are easy to deal with, and very accommodating if we need to divert to their services at short notice due to issues such as severe weather events or technical issues. Nothing ever seems to be any trouble.”

Chelmer Housing Partnership

Contact Centre Services

Outsourcing your contact centre day, night or around the clock couldn’t be easier

Orbis has over 10 years experience providing specialist call answering and contact centre services for large and small organisations across the UK.

When you go home, Orbis can take over and maintain access to critical services and provide support for your residents and tenants. Our Contact Centre operates a bespoke around the clock call handling service 365 days of the year, ensuring a seamless transition from day to night and week to weekend, bank holidays and Christmas shut-downs.

  • Covering over 400,000 homes
  • Open 24/7 365 days a year
  • Supporting around 1,000,000 tenants

We own our own Alarm Receiving Centre which is highly rated by the UK Police, find out other services we can offer here.

Contact Centre Services - Phone on a desk - Orbis Contact Centre Open Day and Night

Our Contact Centre Services

Telephone Handling Service

Email Response Services

Out of Hours Emergency Repairs

Live Chat Services

Anti-Social Behaviour Management

Payment Handling

Contractor / Warranty Management

Business Continuity

Key Benefits

We’re flexible, only use us when you need us

Reduce your operating costs

Extend your opening hours

(Always on) seamless service

Did you know? Orbis can work directly with your own back-office system. This means no lengthy spreadsheets or reports. The information is in your system when you next log-in.

Vacant Property Management - Aura by Orbis - Customer on Property Management and Alarm Response audit trail portal

Seamless Online Reporting and Call Recording

Our online customer portal Aura provides clear and concise contact centre services reports, making it easier to manage your service. Find out more about our online customer portal below.

Get in touch

since 1981 Orbis has continued to innovate, invest and lead. With a clear commitment to our customers to deliver exceptional quality and value, Orbis is the market leader providing property and people protection in a range of sectors with a diversified client base, and we have the credentials to back our excellent service.

Want to speak to one of our experts about how we could help support your contact centre services? send us a message for a quick response.

Other Supporting Services

Monitoring Services - Orbis Alarm Receiving Centre ARC Monitoring Centre

Monitoring Centre

Wholly owned and operating 24/7 all-year-round monitoring

Vacant Property & Site Alarms - Full Intruder Alarm System Collection - Videofied - Vacant Property Alarms

Alarms

Cost-effective and rapid deployment alarm systems

Lone Worker on phone in potential dangerous situation

Lone Workers

Innovative devices and apps to help protect your people

Corporate meeting looking into data

Aura

24/7 intelligent online property monitoring and management