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Case Study: Above and Beyond

Summary

  • We were approached by a private customer based in North Wales to provide clearance and cleaning services at their Aunt’s house, who had recently been taken into care
  • Due to deteriorating health, the lady had found it very difficult to look after her dogs properly which had resulted in the house being left in a terrible condition
  • During the clearance, we were able to locate many valuable documents and jewellery which were returned to the family. Our KAM, Jan Scovell, also donated many items of pet toys and bedding to the local animal rescue during her personal time

Meeting Our Customers’ Needs

Our Key Account Manager for the North-West region, Jan Scovell, was approached by a relative of a lady who had been recently taken into care due to health issues. Unfortunately, the lady was unable to fully manage the large number of dogs within the property, so they were all rehomed when she went into full time care. This situation left the family with the prospect of clearing the house, which had been left in a terrible condition. Each room was full of belongings and animal mess which was extremely distressing for the family, on top of everything else they were dealing with.

Before and After

Providing Real Solutions

We were asked to perform a full clearance and cleaning service to remove the severe clutter so that the family could assess what maintenance was required for them to get the property habitable again. Due to the condition of the property, the family couldn’t find important documents or valuables, so during the clearance our relet team carefully searched through the mountain of rubbish for documents and valuables, which were then put aside for the family. These items included a Will and other legal papers alongside a collection of jewellery.

Once the property was cleared, there was a considerable amount of pet bedding and toys that were in perfectly good condition as some products were even unopened, so Jan discussed with the family about the possibility of donating this to a local animal rescue centre. The family were absolutely delighted that they could donate on their Aunt’s behalf, so over the weekend, Jan voluntarily transported over 2 carloads of items to North Clwyd Animal Rescue to help support their rescue animals.

Before and After

Results That Matter

Having the property professionally cleared and cleaned has transformed this home and enabled the family to sell the property to help fund the care for their Aunt. By helping the family locate important documents and valuables, we were also able to relieve some of the additional stress of dealing with their Aunt’s estate.

In our cases studies, we often talk about the great services that Orbis provide as a company, so it’s refreshing to also be able to discuss individuals within our business that go the extra mile for our customers. It’s our people that make our company special, and Jan is a great example of somebody who regularly delivers outstanding customer service and dedication to her work.

Before and After

Women walking while using Lone Worker application

Before and After

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