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Case Study: The Guinness Partnership – Above and Beyond

Summary

  • We were approached by The Guinness Partnership to remove excess rubbish from one of their bin stores
  • During the job, they also enquired about the possibility to remove fly-tipping areas on the estate
  • Our operatives were happy to help and managed the additional clean-up, which saved the customer both time and money
  • We received incredible feedback from our customer which was then relayed back to our team

Case Date – 16/11/2020

Our Team – Luke Harrison, Ryan Harrison

Meeting Our Customers’ Needs

We were approached by Anne, a Customer Liaison Officer for Guinness, to provide the removal of all excess rubbish around their bin store area at Nunsthorpe, Grimsby, as it presented a potential fire hazard. Whilst onsite, Anne also enquired about the possibility to remove other areas of rubbish from this estate, due to recent fly-tipping incidents in the area.

Providing Real Solutions

Our operatives were happy to assist and immediately sought the necessary permissions from our office in order to carry out these additional requests from the customer. Our office team then swiftly re-arranged Luke and Ryan’s daily schedule to allow them to perform the additional duties required.

It is this degree of flexibility that helps Orbis to stand out from other service providers, our teams are fully trained and dedicated to their roles and really go the extra mile to satisfy our clients. Following the completion of works, we received a glowing response from Guinness –

…I would also like to take the opportunity to say how fabulous Luke and Ryan have been today – they have cleared the rough sleeper rubbish from the property and then with agreement from yourselves, cleared the fly-tipping on the scheme. There are significant challenges on this scheme and Luke and Ryan were professional, efficient, supportive and even swept out and cleared the bin store area of rubbish for me… all with a sense of humour and smile? . 

I have spoken to Aaron and Jon today who have also been amazing – we agreed that it would be efficient if the other fly-tipping could be collected, and Luke and Ryan have followed me around Grimsby to collect the other fly-tipping sites while in the area – #amazingjointworking 

Jon mentioned the Orbis recognition rewards, and on behalf of TGP, my manager Catherine and myself, I would like to nominate Luke and Ryan for this recognition for everything they have done to support TGP and myself by helping to keep our customers safe.”

Kind regards,

Anne

Customer Liaison Officer – The Guinness Partnership

Results That Matter

By providing complete flexibility for the customer and removing the additional rubbish from the fly-tipping areas, we were able to negate the need for a second trip at a later date, saving our customer both time and money. This also ensured that the estate was completely cleared of any hazards associated with abandoned waste.

This type of instance is just one of many that we like to recognise within Orbis. It is through the dedication and flexibility of our people, that we have continued to operate successfully with our wide range of customers in a variety of different sectors.

Our relationship with The Guinness Partnership

Founded in 1890, Guinness provide social housing services through 155 local authority areas across England with a portfolio of over 65,000 properties. Guinness describe themselves as a customer service organisation due to their focus on their customers and the wide range of services that they provide.

If you would like to know more about our business relationship with The Guinness Partnership, a Customer Profile overview is now available to download from the link below.

Some browsers may not support this download function. In this case, please right-click and open the file in a new tab or window to download.

Orbis waste clearance vehicle

Fly-tipping scene in alleyway

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