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Case Study: Wates Living Space

Summary

  • We began working with Wates to provide clearing and cleaning services to help reduce the backlog of void properties that they’d recently inherited from their client
  • Following an initial assessment, we began training and mobilising new regional teams to help cope with this additional demand
  • By working closely with Wates, we were able to reduce their backlog to a manageable level whilst also focusing on their new properties and additional service requirements

Case Date – 6/1/2021

Our Team – Jan Scovell

Meeting Our Customers’ Needs

With vacant properties on the rise, our partnerships with local authorities, housing associations and private sector companies are pivotal for bringing void properties back to life. One example of this is through our partnership with Wates, who provide responsive maintenance services to over 50,000 homes per year throughout the UK.

We first started working with Wates in September 2020 to help them fulfil a range of services having recently inherited a large backlog of void properties for West Lancashire District Council. These services included the specialist clearing, cleaning and repair of properties to ensure that these buildings were quickly turned around for WLDC’s new tenants.

Due to the significant backlog of void properties, timescales were certainly more challenging as we needed to start clearing the backlog whilst also working on new properties that became available, all without sacrificing our quality of service.

Providing Real Solutions

Following a full assessment period, we began mobilising our teams to handle this new challenge. To help deal with the backlog, we employed new local resource and swiftly began their training, before pairing them with experienced field operatives to carry out the work. We then agreed a priority schedule with Wates and began operating weekend shifts to ensure that we could cope with all existing and new work requirements.

By expanding our regional team, we were able to bring the backlog of void properties down to a manageable level, whilst also dealing with recent void properties and other tasks. Due to periods of flash flooding throughout the winter, we were also asked to assist with a significant amount of flood and fire damage cleaning jobs as well as infection control services, which we were able to provide due to our increased resource capacity.

Results That Matter

Through consistent communication with Wates, we were able to quickly mobilise our teams and react to our clients needs. Properties were quickly turned around to a very high standard, which then allowed Wates to maintain these buildings before handing them back to their client for relet. The success of this partnership is largely due to our ability to react quickly and offer our clients complete flexibility to any given situation.

Orbis have been an integral part of the success of the WLDC contract over the first year of operation; mobilising during a pandemic and providing an excellent cleaning and clearance service which enabled us to meet our clients first-year expectations.

The covid fogging service provided, enabled Wates to continue working throughout the lockdowns, whilst reassuring our operatives and customers that their work environment was safe. The responsive and efficient services provided by Orbis have allowed us to maintain a high-level of productivity through a time where many other contractors have failed to do so. The varied services provided have been invaluable during a period where a vast majority of our other subcontractors have been unable to carry out works.

Project Manager, Wates

About Wates Group

The Wates Group, established in 1897, is one of the leading privately-owned construction, development and property services businesses in the UK. Wates employ approximately 4,000 people and together, they inspire better ways of creating the places, communities and businesses of tomorrow.

Find out more – https://www.wates.co.uk

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