Vacant Property Services
Our 24/7 Contact Centre and Out of Hours Services ensure that you have round-the-clock support whenever you need it
Explore our range of vacant property solutions
Contact Centre Services
With over 40 years’ experience providing specialist out of hours calls to over 600,000 homes, Orbis has amassed considerable experience in adapting to different clients’ needs as an OOH provider. Our team of advisor’s answer, deploy and respond to thousands of calls per year from our clients’ customers.
- Outsourcing your contact centre day, night or around the clock could not be easier
- We ensure our customers’ reputations and brands are maintained to the highest standards expected by their customers
- Our team have a combined 80 years of experience managing contact centres and working with leading housing providers
The Sectors We Serve
Our solutions are specifically tailored to meet the unique demands of your industry. From initial assessment to proactive action, we design and implement protection strategies that are built around your exact needs, ensuring maximum security and peace of mind every step of the way.
What Makes Orbis Different?
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1
Expertise You Can Count On:
Over 40 years of experience protecting people, property, and assets.
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2
Always On, Always Ready:
24/7/365 monitoring from our accredited Alarm Receiving Centre (ARC) team.
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3
Cost-Effective Solutions:
Reduce upfront costs with flexible rental options, including maintenance.
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4
Nationwide Coverage:
Rapid response from a truly national service team, ready to deploy anywhere in the UK.
Our Alarm Receiving Centre (ARC)
The ARC is our central control centre, with one mission: to safeguard people, sites, and properties across the UK through live monitoring of thousands of CCTV systems, alarms, and lone worker devices.
Each member of our ARC team is fully SIA trained to manage security incidents and coordinate rapid escalations to mobile response teams, on-site keyholders, and local police authorities when necessary.
- By utilising the power and speed of Orbis AI, our ARC team can detect and respond to suspicious activity or an onsite emergency
- Our security systems deliver industry leading uptimes – giving you the confidence that your site is fully monitored
- We have direct access to national police control rooms, bypassing 999 services and saving valuable time in emergencies
- Fully accredited BS5979 Cat II emergency service-approved response and data management standard: ISO27001:2013
- Fully owned military-grade building operating 24/7/365, with onsite back-up systems in the event of power failure
Our connected solution
Through our UK based Alarm Receiving Centre, our security systems form part of a connected solution that offers enhanced security efficiency, real-time monitoring, and seamless management. By integrating security systems with other technologies, we can create a comprehensive security ecosystem that provides greater visibility and control.
This connected approach enables centralised monitoring, automatic alerts, and predictive maintenance, all of which improves response times and reduces risk, ensuring a smarter, more efficient way to protect your property, people, and assets.
It all starts with a call
For more information about our solutions or to make an enquiry, please fill out our contact form or give our team a call. We’ll be happy to assist you.
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