Void Social Housing
If social housing becomes insecure, unsafe, or uninhabitable, security measures can be vital. No matter the size or type – whether a residential block or one-bed flat – we can provide quick, tailored solutions to get the property back on track.
Social housing voids can often occur without notice, exposing the property to multiple risks. Urgent repairs may be required, or an incident that has made the building unsafe may need to be resolved.
Hundreds of UK housing providers trust Orbis to deliver rapid social housing solutions and address their security issues in a matter of days, ensuring properties are available for relet as soon as possible to keep rental loss minimal.
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Social Housing
We are your trusted partner
With 25 locations across the UK and a fleet of over 300 vehicles, our local service is tailored to meet the security needs of any housing association. We provide comprehensive solutions by collaborating with local governments, housing providers, and private landlords.
Our goal is always to prepare your property for relet quickly, providing cost savings through streamlined suppliers and ensuring your tenants are satisfied throughout the process.
With over 40 years’ experience within the social housing services industry, we understand there are security risks in many areas. We provide valuable support to help mitigate and resolve any issues that may arise.
Common factors include
- When properties become uninhabitable through incidents such as floods, mould, security issues, or pest infestations
- Social housing voids that are causing financial liabilities through rental loss or failing to meet living standards guidelines
- Environmental targets are not being met, and a specialist partner is required with exceptional credentials and green practices in place
- Helping to resolve antisocial behaviour in communal areas and estates that are affecting entire communities
- Performing regular maintenance checks and property inspections to avoid long-term damage and risk to tenant safety
- When clients need to work with a pre-approved framework supplier to avoid the process of pre-approval and quality assurance
Solutions
Simplifying the process
We collaborate with a wide range of customer stakeholders including Housing officers, maintenance, procurement, environmental, and surveyors. Because of these relationships, we understand the importance of working with a proactive, trusted, and experienced partner with a hands-on understanding of the social housing sector.
By offering key-to-key property solutions, all managed by one company, we eliminate the hassle of working with multiple service providers whilst also providing enhanced cost efficiencies. We tailor our approach to your unique needs, working as an extension of your business to help you achieve your goals.
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Step 1
Free initial site survey
We offer a free, no-obligation site survey often within 24 hours to assess your onsite security risks
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Step 2
Bespoke site plan
We create a site plan with a range of options tailored to your site requirements and budget
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Step 3
UK Delivery
We install your chosen solution anywhere within the UK, usually within 48 hours of agreement
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Step 4
Account Manager
Your dedicated Account Manager will provide you with a comprehensive reporting system, including regular assessments and access to our client portal
24/7 Protection
Our Alarm Receiving Centre (ARC)
The ARC is our central control centre, with one mission: to safeguard people, sites, and properties across the UK through live monitoring of thousands of CCTV systems, alarms, and lone worker devices.
Each member of our ARC team is fully SIA trained to manage security incidents and coordinate rapid escalations to mobile response teams, on-site keyholders, and local police authorities when necessary.
- By utilising the power and speed of Orbis AI, our ARC team can detect and respond to suspicious activity or an onsite emergency
- Our security systems deliver industry leading uptimes – giving you the confidence that your site is fully monitored
- We have direct access to national police control rooms, bypassing 999 services and saving valuable time in emergencies
- Fully accredited BS5979 Cat II emergency service-approved response and data management standard: ISO27001:2013
- Fully owned military-grade building operating 24/7/365, with onsite back-up systems in the event of power failure
Why choose Orbis?
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Flexibility
Rapid call out is available for onsite emergencies, reducing the risk of further problems escalating
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Transparency
Accurate online data is supplied to include recycling, task performance and time saving for ease of benchmarking against customer KPI’s
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Service Delivery
Our network of 25 locations, ensures that we can usually be onsite within 2 days, anywhere within the UK
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Reporting
Real-time PDA completion reports help to keep the chain of suppliers moving through the process, along with full access to our customer portal
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Customer Service
Your dedicated Account Manager will go above and beyond to deliver exceptional service and work collaboratively with you to achieve the best results
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Trusted by
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Fife Council
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Northern Ireland
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Northern Ireland Housing Executive (NIHE) was established in 1971 as the strategic housing authority for Northern Ireland.
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What do our customers say?
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“We have a great relationship with the staff at Orbis and are consistently impressed by their efficiency – even with false alarms, there will be someone standing outside the office checking that we are OK within moments. Steve and the team are always willing to come out and train new starters – that really provides added-value for us which we wouldn’t get anywhere else”
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“The very fact that we as employers have invested in Orbis for our team sends out a very positive message that we value our employees H & S in the work environment.”
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“Orbis provide me with an immediate response. The Orbis team are very helpful and responsive to my property security needs.”
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“We had never worked with a system like this – we were able to go in and check the status of all jobs that had been put through. This gave us the advantage of managing the turnaround of our void properties quickly.
Frequently asked questions
What social housing security and supporting services do you provide?
How do you work with housing officers and tenants?
We act as an extension of your team, communicating clearly and professionally with housing officers, tenant representatives, and contractors. Our staff follow defined welfare and safeguarding protocols to ensure interactions are respectful, compliant, and supportive of tenant needs.
Can you improve turnaround times for void or vacant properties?
Yes. We offer rapid inspection, keyholding, asset protection, maintenance coordination, and snagging support to accelerate void property readiness, helping reduce rent loss and improve tenancy turnaround.
We are here to help
Talk to our team:
0800 083 0850
It all starts with a call
For more information about our solutions or to make an enquiry, please fill out our contact form or give our team a call. We’ll be happy to assist you.
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